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This policy explains what Mallaiah Farms collects when you order from us, why we collect it, and what we do with it. We ask for the least we need to get fresh meat to your door.
Your name and mobile number when you create an account; the delivery address, pincode and slot you choose at checkout; the items in your order and what you paid; and, if you contact us, whatever you tell us in that message.
We use your details to prepare and deliver your order, to send order and delivery updates on WhatsApp, and to answer your questions. Your mobile number is also how you sign in — we send a one-time code to it. We do not send marketing messages you have not asked for.
Online payments are handled by Razorpay. Your card, UPI and banking details are entered on Razorpay's own secure checkout and are never sent to or stored on our servers. We keep only the payment reference and the amount, so we can match a payment to your order.
Only the services that make the shop work: Supabase stores our data, Razorpay processes payments, Cloudinary hosts product images, and Fast2SMS delivers the WhatsApp messages. Our delivery staff see the name, address and number needed to reach you. We do not sell your data to anyone, and we do not share it for advertising.
Order records are kept as long as we need them for accounts, tax and any dispute about an order. You can ask us to delete your account at any time; we will remove your personal details and keep only what the law requires us to retain.
You can see and correct your name from My Profile, and your order history from My Orders. To ask for a copy of your data, to correct something, or to have your account deleted, contact us on the details below and we will respond within a reasonable time.
Questions about this policy? Email orders@mallaiahfarms.com or call +91 93915 51769. Mallaiah Farms, Hyderabad, Telangana.