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LoadingLast updated 19 August 2026
Fresh meat is perishable and cut to order, so it cannot be resold once it has left us. That shapes this policy: we do not take goods back, but we will put right anything that reaches you in poor condition.
Tell us on the day of delivery, with a photo of the item. If the meat is not fresh, the cut is wrong, or something is missing, we will replace it on the next delivery run or refund it — whichever you prefer. Please keep the item until we have seen the photo.
We cannot accept returns for change of mind, for an order left uncollected at the door, or for a complaint raised after the day of delivery — none of which we can verify once the meat has been out of our cold chain. A small difference between the listed and delivered weight is normal for hand-cut meat and is not a fault.
You can cancel free of charge until we start preparing your order. After that the meat has been cut for you and the order cannot be cancelled. If we cancel — because an item ran out, or we cannot reach your address — you are refunded in full.
Refunds go back to the original payment method. Online payments usually reach you within five to seven working days, depending on your bank. For a cash-on-delivery order there is nothing to refund unless money was already collected, in which case we return it by UPI to the number on the order.
If a payment fails or you close the payment window, no order is placed and nothing is charged. If your bank shows an amount debited for an order you never received, it is an uncaptured authorisation and your bank releases it, normally within five to seven working days. Contact us if it does not.
Email mallaiahfarms@gmail.com or call +91 92979 71919 with your order number. Mallaiah Farms, Flat No: 104, Madhusha Enclave, Beside NGRI Metro Station, Street No. 5, Hyderabad, Telangana - 500060.